FAQ's I Haven’t Received A Bill Yet, What Should I Do? If you are in a property where Heatlink has been appointed to send you bills in the post and you have not yet received one, please contact admin@hlts.co.uk to check that we hold the correct details for you and…

FAQ's I Can’t Pay My Bill On Time You are obliged to pay energy bills within 14 days of issue. It is very important to make payment of your invoice in time and in full, as this money is passed back to the Management Company who in turn…

FAQ's What Is The Admin Standing Charge? The admin standing charge (if applicable) relates to our fees for the service we offer to the Management Company.  Our fees can be collected one of two ways, either the management company may choose to apply it to the schemes services…

FAQ's How Is The Daily Standing Charge Calculated? The daily standing charge (shown either on your bill or your pay-as-you-go unit), includes the costs that your Management Company has to pay… in order to get the heat to your home – whether you use it or not. These…

FAQ's What Is A Daily Standing Charge? The daily standing charge (shown either on your bill or your pay-as-you-go unit), is quoted as pence per day (p/day)… This charge is a set, daily charge that is applicable across your development in order for your heat supplier to recover…

FAQ's What VAT Do I Pay? VAT at 5% is added to your bill.Related QuestionsHow much do I pay for my heating How Can I Pay My Bill Heatlink offers five convenient payment methods. Find the payment method that is most convenient for you. Payment Methods How much…

FAQ's What Is The Unit Charge (p/kWh)? The unit charge (shown either on your bill or your pay-as-you-go unit), is quoted as pence per kilowatt hour (p/kWh)… A kilowatt hour (kWh) is the unit of measurement used to calculate the cost of the heat that has been supplied…