HeatLink (Client Services) Ltd was formed to provide a number of functions, primarily associated with the reading of meters, the creation of tenant bills and collection of payments on group and district heating systems.
It was a natural progression to be able to offer our clients a facility where we can also read the meters supplied on our or other HIU’s / meters, create bills based on recorded consumptions and collect payments on behalf of our clients.
Our dedicated computer uses our own Meter Reading Software and reads each meter on all of our schemes every night around midnight and stores the data. This ensures that we are able to see the individual meter read on any day during that period, which is always useful when we are carrying out a change of tenancy (COT) readings. The system is then asked to look at readings on the particular scheme at the start date and end date of any billing period and provide the consumption for each address. Our ‘Bill Production’ software then applies the appropriate tariffs and creates a bill for each address. Accounts are then posted out.
A dedicated bank account is maintained for each scheme where funds collected are held pending request for cash by the clients.
Periodic statements are provided to clients and consumers and ‘reminder’ letters to all consumers that may be ‘late’ with payments.
Close liaison is maintained with Management Companies, Lettings Agents and Housing Associations etc. to monitor all change of tenancies, movement of occupants and outstanding payments.
We provide a number of methods for consumers to pay including standing orders, credit or debit card payments, cheques, cash transfer, BACS/internet banking.
Charges for these services are based on the number of dwellings on each scheme the services provided and the frequency of bill production.