Payment Collection Solution

Alongside the meter reading service, we can also collect the monies due to the bills issued to the owner/occupier of the dwellings we have invoiced on your behalf. Part of our initial contact with your client involves us sending out an introductory pack to introduce ourselves. Within the introductory pack, we include a standing order mandate form and encourage the occupants to use them as a way of setting aside money in advance for their bills.  Whilst this isn’t compulsory, we strongly advise them to consider using this service. 

For those occupants who wish to pay their whole bill quarterly, we allow 14 days before starting a series of reminder and chase payment letters and emails. Bill payments can be made by the payee either by telephone or by bank transfer, should they wish not to set up a standing order. Monies collected are then held in a dedicated bank account awaiting the client’s requisition. Any bills provided under our corporate image will include the VAT element; we will then be responsible for ensuring that the VAT payment is passed on to HMRC.