Alongside the meter reading service, we can also collect the monies due from the bills issued to the owner/occupier of the dwellings we have invoiced on your behalf. Part of our initial contact with your client involves us writing to introduce ourselves. Included in this introduction is a Standing Order Form which we encourage the occupant to use in order to set aside money in advance of receiving their bills. Whilst this cannot be mandatory we try to persuade them to use this service.
For those occupants who wish to pay their whole bill quarterly, we allow 14 days before starting a series of reminder and chase payment letters. Bill payments can be made by the payee either over the telephone or by Bank Transfer, should they wish not to set up a standing order. Monies collected are then held in a dedicated bank account awaiting the client’s requisition. Any bills provided under our corporate image will include the VAT element; we will then be responsible for the ensuring that the VAT payment is passed on to HMRC.