FAQ's How Is The Unit Charge (p/kWh) Calculated? The unit charge includes all of the bulk fuel costs that your heat supplier uses to generate heating and hot water in the communal plant room. How Can I Pay My Bill Heatlink offers five convenient payment methods. Find the…

FAQ's Can I Change To A Different Tariff? Heatlink have been instructed by your Management Company to apply a specific tariff and standing charge… in order for them to recover their energy costs. Heatlink is therefore not able to change your tariff in the same way as an…

FAQ's How Often Will I Receive a Bill? In most cases, Heatlink will have been appointed by your Management Company to send quarterly bills. Some developments will receive monthly bills. How Can I Pay My Bill Heatlink offers five convenient payment methods. Find the payment method that is…

FAQ's Can I Change To A Different Supplier? Your Management Company will negotiate the bulk energy supply for your heat network from a number of providers… Your schemes boiler plantroom provides you with heating and hot water by converting the bulk energy supply into heat. Please note that…

FAQ's Who Is My Energy Supplier? Heatlink is not an energy supplier. We are a metering and billing agent that operates on behalf of your Management Company. Heat suppliers receive their bulk energy supplies from a range of suppliers. This detail should be included in your welcome pack.…

How Much Do I Pay For My Heating? Your developments management company has appointed Heatlink to read the heat meters, issue the heat meter bills and collect the monies due for the heating and hot water usage for each individual resident.The amount you pay for your heating and…

How can I pay My Bill ? Use our Payment Portal Heatlink has its own customer zone where you can log onto your payment portal to see your account status, print invoices and pay bills. In order to use this facility you will need to registered first. In…

FAQ's I Want To Make A Complaint Please contact the office either by phone or email and our client liaison assistants will hopefully resolve your issue upon first contact. If this cannot be fully resolved to your satisfaction, this will be escalated to the appropriate manager. All formal…

FAQ's How To Reduce Your Heating And Hot Water Bills Turn your heating off or set your programmerIf you’re out for the day, turn the heating off so that you’re not keeping an empty home warm. Likewise, during the night when you’re wrapped up in bed, you probably…