What VAT Do I Pay? VAT at 5% is added to your bill. Related questions: "How much do I pay for my heating?". "Understanding unit charges & standing charges". Can't find the answer you're looking for? Send us your question or give our office a call. Contact…
What Is The Unit Charge (p/kWh)? The unit charge (shown either on your bill or your pay-as-you-go unit), is quoted as pence per kilowatt hour (p/kWh)… A kilowatt hour (kWh) is the unit of measurement used to calculate the cost of the heat that has been supplied to…
How Is The Unit Charge (p/kWh) Calculated? The unit charge includes all of the bulk fuel costs that your heat supplier uses to generate heating and hot water in the communal plant room. Related questions: "How much do I pay for my heating?". "Understanding unit charges & standing…
Can I change to a different tariff? Taconova UK have been instructed by your Management Company to apply a specific tariff and standing charge in order for them to recover their energy costs. We are therefore not able to change your tariff in the same way as an…
How often will I receive a bill? In most cases, we will have been appointed by your Management Company to send quarterly bills. Some developments will receive monthly bills. Can't find the answer you're looking for? Send us your question or give our office a call. Contact…
Can I Change To A Different Supplier? Your Management Company will negotiate the bulk energy supply for your heat network from a number of providers… Your schemes boiler plantroom provides you with heating and hot water by converting the bulk energy supply into heat. Please note that Heatlink…
Who Is My Energy Supplier? Heatlink is not an energy supplier. We are a metering and billing agent that operates on behalf of your Management Company. Heat suppliers receive their bulk energy supplies from a range of suppliers. This detail should be included in your welcome pack. Related…
How Much Do I Pay For My Heating? Your developments Management Company has appointed Taconova UK to read the heat meters, issue the heat meter bills and collect the monies due for the heating and hot water usage for each individual resident. The amount you pay for your…
How can I pay my bill? Use our Payment Portal Taconova UK has its own customer zone where you can log onto your payment portal to see your account status, print invoices and pay bills. In order to use this facility you will need to registered first. In…
I Want To Make A Complaint Please contact the office either by phone or email and our client liaison assistants will hopefully resolve your issue upon first contact. If this cannot be fully resolved to your satisfaction, this will be escalated to the appropriate manager. All formal complaints…