FAQ's I Want To Make A Complaint Please contact the office either by phone or email and our client liaison assistants will hopefully resolve your issue upon first contact. If this cannot be fully resolved to your satisfaction, this will be escalated to the appropriate manager. All formal…

FAQ's How To Reduce Your Heating And Hot Water Bills Turn your heating off or set your programmerIf you’re out for the day, turn the heating off so that you’re not keeping an empty home warm. Likewise, during the night when you’re wrapped up in bed, you probably…

FAQ's I Have Lost My Pay-As-You-Go Card. What Do I Do? Please notify Heatlink at admin@hlts.co.uk or call us and we will arrange for a new card to be sent to you. Please note that there will be a £7 charge to replace a lost or damaged pay-as-you-go card. How…

FAQ's I Pay Another Provider For My Heat And Hot Water. We have been appointed by your Management Company as the billing provider for your heating and hot water supply. Please check with your other utility company, as your other bills are more likely to be for the…

FAQ's Why Are You Charging Me If You Are Not A Supplier? We have been appointed by your Management Company to act as the billing agent for the heat supplied to your development. We collect metering data, raise bills and collect payments on your Management Companies behalf. Every…

FAQ's Why Are Estimated Reads Used? In instances where we cannot obtain actual meter reads to be used for billing, we will use estimated reads. We aim to ensure our estimated reads are as accurate as possible, and would generally calculate these estimates based on the previous recorded…

FAQ's What Are Non-Automated Meter Readings? These meter readings are sent to us from various sources such as your management companies, the concierge or our engineers may attend to manually download this data. How Can I Pay My Bill Heatlink offers five convenient payment methods. Find the payment…