Why is Heatlink now called Taconova UK? Why is Heatlink now called Taconova UK? Taconova UK acquired the business activities of Heatlink Technical Solutions & Client Services in September 2022. The Taconova Group is as leading manufacturer of innovative hydraulic solutions for heating, plumbing and solar energy applications,…

Understanding unit charges & standing charges What is the unit charge (p/kWh)? The unit charge (shown either on your bill or your pay-as-you-go unit), is quoted as pence per kilowatt hour (p/kWh). A kilowatt hour (kWh) is the unit of measurement used to calculate the cost of the…

I Pay Another Provider For My Heat And Hot Water. We have been appointed by your Management Company as the billing provider for your heating and hot water supply. Please check with your other utility company, as your other bills are more likely to be for the provision…

Why Are You Charging Me If You Are Not A Supplier? We have been appointed by your Management Company to act as the billing agent for the heat supplied to your development. We collect metering data, raise bills and collect payments on your Management Companies behalf. Every month…

Why are estimated reads used? In instances where we cannot obtain actual meter reads to be used for billing, we will use estimated reads. We aim to ensure our estimated reads are as accurate as possible, and would generally calculate these estimates based on the previous recorded actual…

What Are Non-Automated Meter Readings? These meter readings are sent to us from various sources such as your management companies, the concierge or our engineers may attend to manually download this data.   Can't find the answer you're looking for? Send us your question or give our office…

What Are Automated Meter Readings? Your property has been fitted with a series of meters which record the amount of energy consumed. The information recorded by the heat meter is transmitted and recorded on a central data collection unit (M-Bus master). Heatlink connect to the M-Bus master every…