FAQ's I Have Lost My Pay-As-You-Go Card. What Do I Do? Please notify Heatlink at admin@hlts.co.uk or call us and we will arrange for a new card to be sent to you. Please note that there will be a £7 charge to replace a lost or damaged pay-as-you-go card. How…

FAQ's I Pay Another Provider For My Heat And Hot Water. We have been appointed by your Management Company as the billing provider for your heating and hot water supply. Please check with your other utility company, as your other bills are more likely to be for the…

FAQ's Why Are You Charging Me If You Are Not A Supplier? We have been appointed by your Management Company to act as the billing agent for the heat supplied to your development. We collect metering data, raise bills and collect payments on your Management Companies behalf. Every…

FAQ's Why Are Estimated Reads Used? In instances where we cannot obtain actual meter reads to be used for billing, we will use estimated reads. We aim to ensure our estimated reads are as accurate as possible, and would generally calculate these estimates based on the previous recorded…

FAQ's What Are Non-Automated Meter Readings? These meter readings are sent to us from various sources such as your management companies, the concierge or our engineers may attend to manually download this data. How Can I Pay My Bill Heatlink offers five convenient payment methods. Find the payment…

FAQ's What Are Automated Meter Readings? Your property has been fitted with a series of meters which record the amount of energy consumed. The information recorded by the heat meter is transmitted and recorded on a central data collection unit (M-Bus master). Heatlink connect to the M-Bus master…

FAQ's Can I Change The Name On The Account? An account is created per apartment, with the leaseholder as the main account holder. When a sub-tenancy is in place, the sub-tenant’s details can be added as the occupier for all future invoicing, IF the management company allows. How…