• By HLTS
  • / FAQ

I have received a bill but a recent payment I’ve made isn’t on my statement?

On occasion a bill may have been produced before the payment was received. Please note that although the payment may have left your bank account, it can take 5 working days before we receive this money. Once the payment is received, this will be allocated to your account and reflected in the next statement.
Your customer reference may not have been used or written incorrectly when sending your payment. Without this information, we are unable to be allocate the received payment towards the relevant account.

If you would like to discuss this further, please contact our billing team.


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Contact Information

Taconova UK Ltd 
2a Baxter Rd
Sheffield, S6 1JF
Phone: 0114-231-3700