• By HLTS
  • / FAQ

My bill is too high. Can you investigate and send me a revised bill?

Bills based on actual readings cannot be revised as they are based on a true recording of your kWh consumption. However, if we are unable to read your heat meter, we will have no other option but to produce an estimated bill. It will clearly state on the invoice that this bill is estimated if that is the case. In order to have an estimated bill revised you would simply email a picture of your current read to adminuk@taconova.com
Please note we do not own, install nor operate your heat meter.

Related questions:
How much do I pay for my heating?“.
How to reduce your heating and hot water bills“.


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Contact Information

Taconova UK Ltd 
2a Baxter Rd
Sheffield, S6 1JF
Phone: 0114-231-3700