Why Are Estimated Reads Used?
In instances where we cannot obtain actual meter reads to be used for billing, we will use estimated reads. We aim to ensure our estimated reads are as accurate as possible, and would generally calculate these estimates based on the previous recorded actual consumption. If you have actual meter reads that have not been used to bill, please provide them to us and we will re-issue your invoice to reflect these reads. Please note, actual reads should be supported by photographic evidence.