Can I Change The Name On The Account? An account is created per apartment, with the leaseholder as the main account holder. When a sub-tenancy is in place, the sub-tenant’s details can be added as the occupier for all future invoicing, IF the management company allows. Can't…
I’m unhappy with my tariff and standing charge, what can I do? Please visit the ‘Understanding unit charges & standing charges‘ page which explains how Taconova UK and your Management Company calculate the unit and daily standing charge for your development, so that your heat supplier does not…
My bill is too high. Can you investigate and send me a revised bill? Bills based on actual readings cannot be revised as they are based on a true recording of your kWh consumption. However, if we are unable to read your heat meter, we will have no…
I have received a bill but a recent payment I’ve made isn’t on my statement? On occasion a bill may have been produced before the payment was received. Please note that although the payment may have left your bank account, it can take 5 working days before we…
I haven’t received a bill yet, what should I do? If you are in a property where we have been appointed to send you bills and you have not yet received one yet, please contact adminuk@taconova.com to check that we hold the correct details for you and your…
I can’t afford to pay my bill in full. Can I pay in instalments? Yes. You would need to call us to discuss setting up a Payment Plan to pay off what you owe, (plus your ongoing consumption), in agreed instalments over an agreed set period. Can't…
I can’t pay my bill on time You are obliged to pay energy bills within 14 days of issue. It is very important to make payment of your invoice in time and in full, as this money is passed back to the Management Company who in turn pay…
What Is The Admin Standing Charge? The admin standing charge (if applicable) relates to our fees for the service we offer to the Management Company. Our fees can be collected one of two ways, either the management company may choose to apply it to the schemes services charges…
How Is The Daily Standing Charge Calculated? The daily standing charge (shown either on your bill or your pay-as-you-go unit), includes the costs that your Management Company has to pay… in order to get the heat to your home – whether you use it or not. These costs…
What Is A Daily Standing Charge? The daily standing charge (shown either on your bill or your pay-as-you-go unit), is quoted as pence per day (p/day)… This charge is a set, daily charge that is applicable across your development in order for your heat supplier to recover their…