Alan Barber was one of just 3 people to finalise for the Customer Service Person of the Year in the 2018 HVR Awards. Alan, our Technical Director, is dedicated to supporting customers and giving advice out wherever he can. It’s important to him that people always get the best…
Our First Electronic HIU: The 3000E is our first electronic controlled (twin plate) Heat Interface Unit. Offering indirect heating and hot water supply/control, it will be in production from the first quarter of 2019. If you would like to find out more about the 3000E HIU, register your…
We’ve been working hard over the past few months, developing our Heat Interface Units. It’s important to us that we always have the best products that can meet our customers’ requirements. Coming in the first quarter of 2019 is our new mechanical HIU, the HL3000 T. More news…
Before we can even start to debate what makes a good system, we need to first establish what parts define system performance. The most important thing to consider is the supply and return water temperature from and back to the energy centre. This requirement, along with the HIU…
We’re delighted to announce that our very own Alan Barber has been nominated for Customer Service Person of the Year in the upcoming HVR Awards. Alan, our Technical Director, is dedicated to supporting customers and giving advice out wherever he can to ensure that people always get the…
I Want To Make A Complaint Please contact the office either by phone or email and our client liaison assistants will hopefully resolve your issue upon first contact. If this cannot be fully resolved to your satisfaction, this will be escalated to the appropriate manager. All formal complaints…
I’d like to change supplier. I don’t want to be with Taconova UK We are not an energy supplier. We are a metering, billing and payments collections company for residents who are connected to a heat network. The bulk energy supply at your development is arranged by your…
Understanding unit charges & standing charges Tips for heating Turn your heating off or set your programmer If you’re out for the day, turn the heating off so that you’re not keeping an empty home warm. Likewise, during the night when you’re wrapped up in bed, you probably…
Heatlink is helping its customers with a new way to solve the problem of magnetite in water. For many years, strainers have been used as the main defence against the problem of contaminated waterin heating systems. But strainers don’t stop the problem, and if there’s magnetite in the system…
The Strain of Contaminates A few weeks ago I received a phone call from an irate homeowner in Croydon. Within just a few moments I could understand quite clearly why he was so irate. He was having issues with the operation of his heating and domestic hot water systems…